- TEL:
(65) 6392 2363
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- FAX:
(65) 6392 2367
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- Postal address
- 116 Middle Road,
- #06-01 ICB Enterprise
House
- Singapore, 188972
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- Electronic mail
- General Information / Sales:
- sales@fds-singapore.com
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::Operations Review |
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Network Systems Integration
This involves end to end system integration and
also includes all the necessary software and controls to manage
the network such as configuration changes, alarms, and billing.
These are normally substantial projects usually for the banking
and finance sector and telecommunication service providers. |
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Imaging and Workflow Solutions
Essentially, this consists of business solutions
based on the processing of original imaged document, across a
computer network.
The Group has been expanding
this operation as more projects become available, particularly
for Hong Kong Government and the regional operations of the
multinational banks.
We use our "Filenet" software
essentially as a development platform, but the largest part of
these sales involve the services we provide, to enable
particular solutions such as letters of credit, loans, mortgages
and credit card services. In some cases we also provide an
outsourced document scanning services. |
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Call Centre Solutions
Across the Group we are also increasing our
offering by providing a full outbound/inbound software service
based on the "Aspect" platform. As much as fifty percent
of revenues associated with call centres is derived from the
services we provide to enable the total system solution. |
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IT Service Management
Our various software solutions manage the IT
infrastructure - networks, systems, applications - to detect and
resolve faults and potential outages, maximize availability and
optimize performance in real-time.
Real-time, with a history.
While some products just report real-time status, FDS Networks
Group provides real-time information with comprehensive
historical data so you get both he real-time events, and the
historical context needed to manage IT infrastructure. This
unique combination of real-time status and historical context
enables not just the detection of faults but also detection of
subtle variations that signify potential outages - before they
happen.
Our
products are organized into
three convenient solutions sets that focus on network, system,
and application management. The solution sets make it easy to
choose products pertaining to special needs - whether for
applications or the whole underlying systems and network
infrastructure on which applications depend. Additional
suite-wide products provide management capabilities that work
across all three technology areas.
We have achieved great sales
in IT service management products and services to various
Government Departments and within the private sector. |
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Infrastructures Networks
This unit specializes in situations requiring
large scale data transmissions such as bank trading rooms. It
involves the design and installation of structures cabling
systems. The demand, particularly from new trading rooms has
enables the Group to broaden its scope by handling electrical
distribution. |
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Distribution of Networking Products
We distribute networking and communication
products such as cables, adapters, modems, multiplexors,
routers, switches, frame relay products and security encryption
products. Many of these are used as components for the network
system integration projects we undertake. These products are
also marketed and supplied to resellers and end users as
separate products rather as part of a system.
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Technical Services
Following the design and installation of the
network, we provide after-sales technical support and services
pursuant to agreed maintenance contracts with our customers.
Such maintenance contracts are a major source of recurring
income. Technical support services for the various products,
both hardware and software, that we supply and implement are
also provided.
For large customers or mission critical
systems (where network availability is critical, such as online
banking systems), our maintenance agreements may be tailored to
meet specific customer requirements, and include either 12 hours
or 24 hours per day, 7 days a week service coverage agreements. |
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